At Klaps.co, we strive to ensure your satisfaction with every purchase. Our refund, return, and exchange policy are designed to provide you with the best possible experience. Please review the following guidelines regarding refunds, returns, and exchanges:

Refund Policy:

We do not offer refunds on purchases made through Klaps.co except in cases where the product received is damaged or defective upon arrival. If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order to initiate the refund process.

Return Policy:

Returns are accepted only in cases where the product received is damaged or defective upon arrival. If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order to request a return authorization. Returns will only be accepted for items that are unused, in their original packaging, and accompanied by proof of purchase.

Exchange Policy:

Exchanges are possible only for damaged or defective items received. If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order to request an exchange authorization. Exchanges will be processed for the same item if available, or for a similar item of equal value if the original item is out of stock.

Procedure for Refunds, Returns, and Exchanges:

Contact our customer support team at support@klaps.co within 7 days of receiving your order to initiate the process. Provide details of your order, including the order number, product name, and reason for the refund, return, or exchange. Our customer support team will guide you through the necessary steps, including providing a return authorization if applicable. Ship the item(s) back to us following the instructions provided by our customer support team. Once we receive the returned item(s) and verify their condition, we will process the refund or exchange accordingly.

Note:

  • Items must be returned in their original packaging and unused condition.
  • Customers are responsible for return shipping costs unless the item received is damaged or defective.
  • Refunds will be issued to the original method of payment upon arrival of the returned item(s).

If you have any further questions or concerns regarding our refund, return, and exchange policy, please feel free to contact our customer support team for assistance. Thank you for shopping at Klaps.co.